Effective Date: [12/01/2018]
Last Updated: [09/04/2025]

At TransSwift Logistics Services, your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website, services, and platforms. By accessing or using our services, you agree to the terms outlined below.

1. Information We Collect

We may collect the following types of information:

  • Personal Information: Name, email address, phone number, billing/shipping address, identification documents (for customs/KYC), and payment details.
  • Logistics Information: Package contents, pickup and delivery addresses, tracking numbers, shipping history, and customs forms.
  • Technical Information: IP address, browser type, device information, cookies, and usage data from our website or app.
  • Communication Data: Messages, inquiries, or feedback submitted via our contact forms, email, or customer support channels.

2. How We Use Your Information

We use the information we collect to:

  • Provide, manage, and deliver shipping and logistics services.
  • Process payments and issue invoices.
  • Facilitate customs clearance and regulatory compliance.
  • Offer tracking updates and delivery notifications.
  • Respond to inquiries and provide customer support.
  • Improve our website, services, and technology.
  • Prevent fraud, security breaches, and misuse of our services.
  • Send important updates, promotional offers (if opted in), and policy changes.

3. Sharing of Information

We do not sell your personal data. However, we may share information with:

  • Service Partners: Shipping carriers, customs authorities, freight forwarders, warehousing providers, and payment processors.
  • Legal & Regulatory Bodies: When required by law, court orders, or government authorities.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the new entity.

4. Cookies & Tracking Technologies

Our website uses cookies to:

  • Enhance browsing experience.
  • Store user preferences.
  • Analyze traffic and site performance.
  • Deliver relevant advertisements (if applicable).

You can adjust your browser settings to refuse cookies; however, this may affect site functionality.

5. Data Security

We implement strict technical, physical, and organizational safeguards to protect your data against unauthorized access, disclosure, alteration, or loss. This includes encryption, secure servers, and restricted employee access.

6. Data Retention

We retain personal and shipping data only as long as necessary to:

  • Fulfill our contractual obligations.
  • Comply with legal and tax regulations.
  • Resolve disputes and enforce agreements.

7. Your Rights

Depending on your location, you may have the following rights:

  • Access and request a copy of your personal data.
  • Correct inaccurate or incomplete data.
  • Request deletion of your data (“Right to be Forgotten”).
  • Restrict or object to certain data processing activities.
  • Withdraw consent for marketing communications at any time.

To exercise these rights, contact us at privacy@transswift.com.

8. International Data Transfers

As a U.S.-based company with global operations, your data may be transferred and stored outside your home country. We ensure that appropriate safeguards (such as Standard Contractual Clauses) are in place to protect your data.

9. Children’s Privacy

Our services are not directed to individuals under 18 years old. We do not knowingly collect data from children. If we discover such data has been collected, we will promptly delete it.

10. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices of these external websites.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date.

12. Contact Us

For questions, concerns, or requests related to this Privacy Policy, please contact us:

TransSwift Logistics Services
📍 PO Box 274, Marfa, TX 79843, USA
📞 +1 (661) 368-9397
📧 privacy@transswift.com